REFUND POLICY

Thank you for shopping at [www.thesaaj.in]. We strive to provide you with high-quality Ayurvedic products and exceptional customer service. If you are not entirely satisfied with your purchase, we are here to help.

1. Eligibility for Refunds:

• Refunds are applicable for products purchased directly from our website.

• To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as received.

2. Refund Process:

• To request a refund, please contact our customer support team within 10 days of receiving your order.

• Provide your order details, including the order number and reason for the refund request.

• Our customer support team will review your request and guide you through the return process if applicable.

3. Return Shipping:

• If a return is necessary, we will provide you with instructions on how to return the product.

• The customer is responsible for the return shipping costs, unless the return is due to a mistake on our part or a defective product.

4. Refund Options:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, the refund will be processed back to the original method of payment within 15 days.

5. Non-Refundable Items:

   • Certain items are non-refundable, including gift cards, downloadable products, and perishable goods.

6. Damaged or Defective Products:

• If you receive a damaged or defective product, please contact us immediately.

• We may request supporting evidence such as photographs or detailed description of the issue.

• We will evaluate the situation and provide a suitable resolution, which may include a replacement or refund.

7. Customer Satisfaction:

• We value your satisfaction and will strive to address any concerns or issues promptly and fairly.

• If you have any questions or need assistance, please reach out to our customer support team.

Note: This refund policy is subject to change without prior notice. Please refer to the refund policy on our website for the most up-to-date information.

Last updated: 11th June, 2023