REFUND POLICY

Thank you for shopping at [www.thesaaj.in]. We strive to provide you with high-quality Ayurvedic products and exceptional customer service. If you are not entirely satisfied with your purchase, we e here to help.

1. Eligibility for Refunds:
   • Refunds are applicable for products purchased directly from our website.
   • To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as received.
2. Refund Process:
   • To request a refund, please contact our customer support team within 10 days of receiving your order.
   • Provide your order details, including the order number and reason for the refund request.
   • Our customer support team will review your request and guide you through the return process if applicable.
3. Return Shipping:
   • If a return is necessary, we will provide you with instructions on how to return the product.
   • The customer is responsible for the return shipping costs, unless the return is due to a mistake on our part or a defective product.
4. Refund Options:
   • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   • If approved, the refund will be processed back to the original method of payment within 15 days.
5. Non-Refundable Items:
   • Certain items are non-refundable, including gift cards, downloadable products, and perishable goods.
6. Damaged or Defective Products:
   • If you receive a damaged or defective product, please contact us immediately.
   • We may request supporting evidence such as photographs or detailed description of the issue.
   • We will evaluate the situation and provide a suitable resolution, which may include a replacement or refund.
7. Customer Satisfaction:
   • We value your satisfaction and will strive to address any concerns or issues promptly and fairly.
   • If you have any questions or need assistance, please reach out to our customer support team.

Note: This refund policy is subject to change without prior notice. Please refer to the refund policy on our website for the most up-to-date information.

Last updated: 11th June, 2022