SHIPPING POLICY
Effective Date: 7th June, 2023
Thank you for choosing our Ayurvedic e-commerce website ("thesaaj.in"). This Shipping Policy outlines the terms and conditions regarding the shipping and delivery of products purchased through our Website.
1. Shipping Methods and Rates
1.1 Shipping Methods
We offer various shipping methods to deliver your products, which may include standard shipping, expedited shipping, or any other method available at the time of purchase. The available shipping methods will be displayed during the checkout process.
1.2 Shipping Rates
Shipping rates are calculated based on the total weight of your order, the destination address, and the selected shipping method. The applicable shipping charges will be displayed during the checkout process before you confirm your order.
2. Order Processing Time
2.1 Processing Time
We strive to process and fulfill your orders promptly. Order processing time may vary depending on the availability of the product(s) and the volume of orders received. We will make reasonable efforts to provide an estimated processing time on the product page or during the checkout process.
2.2 Order Confirmation
Once you place an order and complete the payment, you will receive an order confirmation email containing details of your purchase, including the order number, ordered items, and shipping address. Please review this information carefully and contact us immediately if you notice any errors or need to make any changes.
3. Shipment Tracking
3.1 Tracking Information
For most orders, we will provide a tracking number and the shipping carrier details once your order is shipped. You can use this information to track the progress of your shipment through the shipping carriers website or tracking portal.
3.2 Tracking Updates
While we strive to provide accurate tracking information, please note that tracking updates may have a slight delay or may not be immediately available, depending on the shipping carrier and the location of the package.
4. Shipping Delays
4.1 Unforeseen Circumstances
In some cases, unforeseen circumstances such as weather conditions, natural disasters, or logistical issues may cause delays in the shipment and delivery of your order. We will make reasonable efforts to inform you about any such delays and provide updates on the estimated delivery timeframe.
4.2 Non-Delivery
If your order does not arrive within the expected delivery timeframe or if you encounter any issues with the delivery, please contact us promptly. We will investigate the matter and work with the shipping carrier to resolve any problems or initiate a reshipment if necessary.
5. Shipping Issues and Damaged Packages:
5.1 Shipping Issues: In the event of any shipping issues, such as lost or undelivered packages, please contact our customer support team, and we will work with you to resolve the issue. We may initiate an investigation with the shipping carrier to locate the package or arrange for a replacement or refund, depending on the circumstances.
5.2 Damaged Packages: If you receive a package that appears to be damaged, please notify the delivery carrier immediately and document any visible damage. Please also contact our customer support team to report the issue. We may require supporting documentation, such as photographs of the damaged package or products, to process a claim or replacement.
6. Contact Us
If you have any questions, concerns, or inquiries regarding our Shipping Policy or the shipment of your order, please contact us using the information provided below:
Ayurayam Ayuveda Pvt. Ltd. Phase-3 Gurgaon, Haryana or email us at: support@thesaaj.in
We strive to provide excellent customer service and will be happy to assist you with any shipping-related queries.
